I understand that people are still leery about COVID, but with low transmission rates being what they are right now, I think it’s time to move on from these extraordinary requirements. Again, their COVID crazy mentality is all for show. Further, I find it amusing that masks are not required in the water park area where the conditions are ripe for the spread of every communicable disease. They obviously rely on the endless signs and general sheep mentality of guests to enforce this policy. By the middle of the second day, I stopped wearing a mask and not one employee said anything to me. It became clear that the employees must be instructed not to confront anyone about masking. These people would pass employees and not one of them would say a word about the lack of a mask. The longer I was there, I started noticing many people not wearing masks at all. I followed suit, as covering my nose unsurprisingly leads to a runny nose. As we made our way around the hotel, I noticed that the majority of employees wore their mask below their nose. I hate wearing a mask, but nonetheless, I complied…… in the beginning. It’s impossible to social distance in the lobby given how busy it is. As soon as you walk in, you are bombarded with signs advising that masks and social distancing are required, along with instructions on how to properly wear a mask. Back to the COVID craze, I was very disappointed with the “mandatory” masking rules throughout the facility, with the exception of the water park. I understand this was not a serious injury but it boils down to a lack of customer service for me. Even though several employees were aware of how I sustained this injury, I was offered no option to make an incident report or speak with a supervisor. Ultimately, I had to get a bag of ice for more toe, which was swollen. I was offered nothing more than an apology. Due to the complacency of a water slide staff member, I slipped and fell while boarding the raft, causing my toe to get caught in the drain grate below. It was like eating a crouton, dry and crunchy. The french toast was absolutely horrible. The food at the breakfast buffet was rough. This absolutely could have been avoided with an attentive housekeeping staff. Additionally, the dirty kids underwear was an unpleasant surprise for my kids as they explored their den. The TV in the den had no remote when we checked in. We were duped into upgrading to a room with a “Kids Den” with bunk beds for $35 per night. Slides that should have been monitored by 3-4 employees were monitored by one. A lifeguard told me that it was closed due to understaffing. Inside the water park, the lazy River was closed for the majority of our second day. The wait staff at the Loose Moose tried to hide their frustration but it was there. It’s clear that this resort is severely understaffed. I learned later, that the requirement is more of a gentle suggestion that doesn’t get enforced my any staff member, not one. So if you are by this location please stop by and enjoy the experience.Right off the bat this placed turned me off with the mask requirement. I've posted pics but they don't do the food justice. The Nyc Giants rolls were out of this world. The eel sushi was the best I've ever had. We were is impressed that we are willing to drive from Allentown pa back to your restaurant. That's how amazing there customer service is. She was even willing to try and make me a Godzilla roll which isn't on the menu. There food is so fresh and such a large variety. Well needless to say she ate sushi and did an order to go. We started looking at the menu and my wife got scared. Inside is very nice and we immediately got greeted. I told her you can't judge a book by its cover. Drove there and when we pulled up my wife was very nervous. We went shopping at the Crossings Outlets. Restaurants for Special Occasions in Swiftwater.Hotels near (AVP) Wilkes-Barre Intl Airport.Hotels near (ABE) Lehigh Valley Intl Airport.
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